We work from Monday-Friday and orders take approximately 2-5 business days to ship. During high volume times such as sales or new releases, please allow up to 6 business days unless stated otherwise. *We do not ship on weekends*
- Please note that when an item is described as a "pre-order", it means that your entire order will be shipped the date the item arrives to our warehouse. If you order other items along with the "pre-order" item, they will also be delayed. If you wish to receive the other items first, separate orders need to be placed.
- All import fees, customs, taxes and any additional charges upon delivery are of the sole responsibility of the buyer
- We are not responsible for any incorrect addresses. We start processing orders as soon as they are placed. Any changed made after purchase is NOT guaranteed.
- If the package is returned due to incorrect or insufficient address, you will receive a store credit for the subtotal (excluding taxes and shipping) If the package is mis-delivered to the wrong address due to incorrect address left at checkout it is non-refundable.
-WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. **WE ARE NOT RESPONSIBLE**
- All discounted/sales items are final, we don't accept returns, exchanges, store credits, or refunds on any discounted/sale items.
- Orders cannot be modified, altered or canceled once they are placed.
- Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or unfavorable weather.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Visual evidence of defective products must be presented within 72 hours of product delivery date.
Please be advised that we do not offer refunds of any sort. If you are unhappy with your regular price product, you may returns it within 15 days from your date of purchase for store credit. In order to process your return, please contact us at Info@cleopatra-VII.com
(SHIPPING FEES ARE NON-REFUNDABLE)
RETURNS (IF APPLICABLE)
To process a return, please follow this simple steps:
All return MUST be sent with a valid tracking number and be accompanied with the original packing slip.
Lashes should be unworn, unused, in original packaging, and in the same condition that you received them. ALL SALE ITEMS ARE FINAL! NO RETURNS OR EXCHANGES! In addition, you will be responsible for paying for your own shipping costs for returning your item.
Once your package is received and inspected (please allow 3-7 business days), we will send you an email to notify you that we have received your returned item and will STORE CREDIT you on all item returned to us.
Cleopatra-VII does NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
*Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.*
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.